2. After Applying

What happens after I submit my application?

After submitting your application form an email will be sent to you quoting a unique application reference number. This number should be stated on all correspondence until your account has been opened and an account number has been issued. The email explains how to activate your Internet Banking account so that we can communicate with you securely and in confidence. All secure messages will be dealt with as soon as possible. At busy times, this may take up to 3 working days.

If necessary, a request for your identification documents will be sent to you by secure message. Once your identification documents have been reviewed and accepted, a secure message will be sent to you with details of where to send your opening deposit.

Customer Identification requirements

In line with other financial institutions, Alliance & Leicester International Limited is required by law to verify the identity of its depositors before making accounts fully active and allowing customers to make withdrawals.

A list of acceptable documents can be viewed in our Guidance Note on Customer Identification.

If you are an existing customer it is likely that we already hold your identification documents on file. We will contact you by secure message if further documentation is required.

How do I make my opening deposit?

You must send new funds to open your account. We will advise you by secure message how and when to do so. Please refer to Section 3, Deposits & Withdrawals, for further information.

What happens after the account has been opened?

A secure message will be sent to you to advise you when your account has been opened. Details of your account, including your account number, will be available to view online via our internet banking service MyBankOffshore from the next banking day.

Using your account

Your account is fully serviced online via our internet banking service, MyBankOffshore, which can be accessed via our main website www.alil.co.im or directly at www.mybankoffshore.com.

You will need your password and memorable information each time you log in. Please note that your password and memorable information are personal to you and are not known by any staff member at Alliance & Leicester International. If you find that you have either lost or forgotten your security details you must complete our Lost or Forgotten Security Details page.

Please be aware that we will never ask you to quote your MyBankOffshore security information in any correspondence. Never disclose your password or memorable information to anyone. If you think your password or memorable information may have been disclosed please contact us on +44 (0) 1624 641888.

For more information about Internet Banking and MyBankOffshore go to Section 6 of this guide.